Refund policy

Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact us at info@cromavera.com.

Per California state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption, or purchased in error.

Cancelled Orders
Any orders that you wish to cancel must be canceled before the shipment leaves our facility.

Shipping and handling charges are non-refundable.

By placing your order, you agree to the best of your knowledge that you are aware of the product and/or service you are purchasing, and that it is not being done in/with error, or without your consent.

Damaged or Flawed Wines
Croma Vera Wines fully guarantees quality products and service. Your satisfaction is our first priority. We will replace any bottle of wine that is damaged or flawed that was purchased directly from our winery (by phone or in person) or cromavera.com. If you feel you have opened an unsatisfactory bottle, please save the contents, and call us at 805-946-1685 or email us at info@cromavera.com.

If the original shipment was damaged or flawed, you will receive a replacement order for the damaged or flawed items. A refund for your order will not be issued.

We cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are unable to replace wine or issue a refund that was damaged due to adverse weather conditions during shipment.

Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the shipping destination weather conditions before placing your order and select a later ship date if necessary.

Wines purchased through retailers must be returned to them.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.